Customs holds and delivery exceptions are a normal part of international shipping, and tracking can pause for a while during processing without anything actually being wrong. If customs asks you for any information or documentation about the contents, our support team can help you provide what is needed.
If you receive any customs or carrier notices, sending them to support helps us move things along. And in the less common cases where a package is confirmed lost, stuck far longer than expected, or returned to sender, contact support@vagustim.io and we will arrange an investigation or a replacement.