Orders & Billing

Billing, Cancellation & Refunds

• How do I request an invoice for my order?
• How do I cancel Premium or stop future charges?
• Apple says the developer must refund it, or I was charged after cancelling.

Shipping & Tracking

• Where's my order / my tracking hasn't updated?
• My package is stuck in customs, lost, or was returned.

Returns, Replacements & Warranty

• How do I return my device?
• Can I get a replacement part under warranty?
• How do I order replacement earsets, gel, or a new device?
• The replacement also failed — can I get a full device replacement?
• I definitely want a refund, or my situation is outside the usual policy.