If you have made up your mind and would simply like a refund, that is completely fine — we will respect your decision rather than press you to keep troubleshooting. When you are within the return window, support will provide clear return instructions; if your situation falls outside the usual policy, such as a Kickstarter order, we will explain the available options calmly and continue to support you through warranty and replacements.
If something about the device caused discomfort, please stop using it and let us know so we can help. And for anything that needs escalating or involves a dispute, reaching out to support@vagustim.io directly is the quickest way to get the right person involved.