Getting a replacement part under warranty is straightforward, and the only first step is a quick confirmation of what is actually going on so we send you the right thing. That usually means running through a couple of simple checks together — the finger test, an earset swap, a look at the LED behaviour, and a short video or photo if you can manage one.
In practice, earsets and batteries are the parts most often replaced, with a full device replacement reserved for when it is needed. Once a replacement is approved, we will confirm your shipping address and a contact phone number for the carrier, and then share the tracking with you