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The battery won't fully charge / the lights keep flashing.

Vagustim Support

If your Vagustim battery doesn't appear to fully charge or the charging lights continue flashing, don't worry. In many cases, the device is charging normally, and the LED indicators are simply showing the current battery level.

Understanding the Charging LEDs

While charging, the purple LEDs indicate the battery level:

  • 0 to 35%: Left LED blinking purple
  • 35 to 65%: Left LED solid purple, middle LED blinking purple
  • 65 to 95%: Left and middle LEDs solid purple, right LED blinking purple
  • 95 to 100%: All three LEDs solid purple

If one of the LEDs is blinking, the battery is still charging.

Check the Battery Level

You can also check the battery level directly on the device:

  • Turn the device on.
  • Press both − (minus) buttons simultaneously for approximately 1 second.

The LEDs will indicate the current battery level.

If the Battery Doesn't Seem to Fully Charge

Please try the following:

  • Charge the battery for at least 3 hours.
  • Try a different USB charging cable.
  • Try a different wall charger.
  • Remove the battery, wait approximately 30 seconds, reinstall it, and try charging again.

Run the Device Functionality Test

If the charging behavior still seems unusual, we recommend running the Device Functionality Test.

For the Vagustim Device (Vagustim App)

  1. Open the Vagustim app.
  2. Go to Profile.
  3. Scroll down and tap Support.
  4. Select Device Functionality Test.
  5. Follow the on-screen instructions.

For the Vagustim Plus Device (Vagustim Plus App)

  1. Open the Vagustim Plus app and connect your device.
  2. Go to Products and select your connected device.
  3. Tap the pen (edit) icon.
  4. Open Product Details.
  5. Scroll down and select Device Functionality Test.
  6. Follow the on-screen instructions.

The test results are automatically sent to our support team.

Still Having Trouble?

If the battery:

  • Never reaches a full charge
  • Continues flashing after several hours of charging
  • Drains unusually quickly
  • Shows no charging LEDs
  • Fails the Device Functionality Test

please contact our support team and include:

  • Your order number
  • Your device serial number
  • A short description of the issue
  • A photo or short video showing the charging LEDs, if possible

We'll review the information and determine whether the issue is related to the battery or the device and guide you through the appropriate next steps.

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