If you're seeing the message "Already another active subscriber" or you've lost access to your Premium features after changing phones, reinstalling the app, or signing in again, don't worry. This is usually related to your account rather than your subscription.
The most common causes are:
- Signing in with a different email address than the one originally used for your account.
- Using a different sign in method (Apple, Google, or Email & Password).
- Changing to a new phone.
- Reinstalling the app.
To help us restore your access, please send us:
- The email address currently shown in your app (Profile page).
- Your App ID (displayed at the top of the Profile page).
- A screenshot of your Profile page.
- A screenshot of the error message, if possible.
Once we receive this information, we'll review your account and restore your Premium access as quickly as possible.