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I feel absolutely nothing, one side is dead, or output cuts in and out.

Vagustim Support

If you don't feel any stimulation at all, one side doesn't seem to work, or the stimulation cuts in and out during a session, there are a few simple checks that can help identify the cause.

1. Check Your Earset Placement

  • Apply a generous amount of conductive spray or conductive gel to both contact points.
  • Make sure the earsets are positioned correctly on the tragus and cymba concha.
  • Check the contact indicators:
    • Solid green: Good contact.
    • Blinking green: Contact is unstable. Reposition the earsets until the LEDs become solid green.

2. Perform a Finger Test

This test helps determine whether the device is producing stimulation.

  • Remove the earsets from your ears.
  • Apply a small amount of conductive gel or water to your thumb and index finger.
  • Gently pinch the two metal contact points of one earset.
  • Slowly increase the intensity.

If you feel stimulation on your fingers, the device is functioning correctly. The issue is most likely related to earset placement, fit, or contact with your ear.

If you do not feel any stimulation during the finger test, continue with the next steps.

3. Swap the Left and Right Earsets

Disconnect the earsets and connect them to the opposite sides of the device.

  • If the issue moves with the earset, the earset is likely the cause.
  • If the issue remains on the same side of the device, the issue may be related to the device itself.

4. Run the Device Functionality Test

Vagustim Device (Vagustim App)

  1. Open the Vagustim app.
  2. Go to Profile.
  3. Scroll down and tap Support.
  4. Select Device Functionality Test.

Vagustim Plus Device (Vagustim Plus App)

  1. Open the Vagustim Plus app.
  2. Connect your device.
  3. Go to Products and select your device.
  4. Tap the pen (edit) icon.
  5. Open Product Details.
  6. Scroll down and select Device Functionality Test.

The results are automatically sent to our support team.

Still Having Trouble?

If you've completed all of the above steps and the issue persists, please contact our support team and include:

  • Your order number
  • Your device serial number
  • Your app account email address
  • Your App ID
  • A description of the issue
  • Photos or a short video, if possible

This information helps us quickly determine whether the issue is related to the earset, device, or another component so we can provide the appropriate next steps.

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